Frequently Asked Questions
What is the standard delivery time for supercapacitors?
Lead time depends on the quantity of the order, the product type, and the current stock status. Typically, the lead time for standard products is 2-4 weeks. If a custom product is required, the lead time may be longer, please contact the sales team for specific information.
What is the minimum order quantity for custom supercapacitors?
The minimum order quantity varies depending on the product specifications and customization requirements. It is best to consult with our sales team to confirm the minimum order quantity and related details.
Can samples of supercapacitors be provided?
Yes, we can provide samples for testing and evaluation. Samples are usually of standard specifications, and custom samples may require additional production time.
How can I request samples?
You can request samples by contacting our sales team or submitting a sample request through our website. Please provide your contact information, the specifications of the samples you need, and the intended application, and our team will arrange sample delivery.
Do you offer technical support and after-sales service?
Yes, we provide comprehensive technical support and after-sales service. Our technical team is always here to help you and ensure that you can use our products smoothly.
Can supercapacitors be customized?
Yes, we offer customization services based on specific customer requirements. This includes custom voltage, capacitance values, sizes, and connection methods. Please contact our sales or engineering team to discuss your specific needs.
What is the delivery time for custom products?
Custom products typically have longer lead times, depending on the complexity and any special materials required. Generally, custom products have a delivery time of 4-6 weeks, but this can vary.
Is there a charge for samples?
Samples may incur a fee, especially for custom specifications. Standard product samples may be free or low cost, but specific fees and terms should be confirmed with our sales team.
What is the typical delivery time for samples?
The typical delivery time for samples is 1-2 weeks, depending on product complexity and current stock levels. Custom samples may take longer to deliver.
How can I track the status of my order?
You can track your order status by contacting your sales representative or through our customer service portal. We will provide updates on order processing and delivery status.

